Highpoint Studio and Media provides managed IT services, cybersecurity, and cloud support to small and mid-sized businesses across Calgary and Alberta. We keep your systems running, your data protected, and your team productive, with predictable monthly pricing and local response times measured in minutes, not days. Whether you run a law firm, dental clinic, optometry practice, registry, pharmacy, or trades business, we tailor IT support to how your team actually works.
We offer a full stack of IT services for Calgary businesses, available as a fully managed package or à la carte.
Each industry has its own software stack, compliance requirements, and workflow patterns. We learn yours.
Local team, local response – Our team is based in Calgary. When you call, you reach someone who can drive to your office if needed.
Predictable monthly pricing – Flat-rate managed IT plans replace surprise invoices. You know what IT costs every month.
Strategic, not just reactive – We do quarterly business reviews, plan for hardware refreshes, and align IT spend with your growth, instead of just fixing things when they break.
One vendor, full stack – We handle IT, cybersecurity, cloud, phones, and hardware so you stop coordinating between three different providers.
No long-term lock-in – Month-to-month managed IT agreements are available. We earn your business every month.
1. Discovery Call (30 minutes, free) – We learn about your business, current IT setup, and pain points.
2. IT Assessment – A senior technician audits your network, security posture, hardware, and software licensing. You get a written report with findings and recommendations.
3. Proposal – A clear scope and flat monthly price, with optional project work itemized separately.
4. Onboarding – Documentation, monitoring agents, security tools, and backups are deployed. Most clients are fully onboarded within two weeks.
5. Ongoing Support and Reviews – Day-to-day support plus quarterly business reviews to keep your IT aligned with where your business is going.
Here are the most common questions we get, along with clear answers to help you understand how we work and what you can expect.
A Calgary IT services company manages the technology a business depends on day-to-day. This includes computers, servers, networks, email, cloud applications, cybersecurity, data backups, and helpdesk support for staff. Highpoint Studio and Media provides these services on a flat monthly fee or project basis to small and mid-sized businesses across Calgary.
Managed IT services in Calgary are typically priced per user or per device, per month, on a flat-rate basis. The exact cost depends on the number of users, the devices you need supported, the level of cybersecurity coverage required, and whether on-site visits are included. Project work, hardware, and software licensing are usually quoted separately. We provide a custom quote after a free IT assessment.
We do this often. Our onboarding process includes taking over documentation, accounts, and systems from your previous provider with minimal disruption. Most transitions are completed within two to four weeks.
Yes. We support Calgary law firms with practice management software, secure email, document management, encrypted backups, and the security controls expected by the Law Society of Alberta. We understand the workflows and confidentiality standards that legal practices require.
Yes. We are experienced with both. We license, configure, secure, and support Microsoft 365 and Google Workspace, and we handle migrations between them.
Standard support runs during Calgary business hours, with after-hours and 24/7 monitoring available as add-on coverage. Critical alerts such as server outages, ransomware detections, and backup failures are monitored around the clock regardless of plan, so we catch and respond to emergencies even outside business hours.
We work alongside in-house IT often, providing co-managed IT services. Your internal person handles day-to-day user support and strategic projects, while we provide after-hours coverage, advanced cybersecurity, vendor management, and a senior team to escalate to. This is often more cost-effective than hiring a second full-time IT employee.
Yes, always. Your Microsoft 365 tenant, domain, software licenses, backups, and documentation belong to your business. If you ever leave, we hand everything over cleanly. We do not hold client data hostage.
Yes. We provide ongoing security awareness training that covers phishing, password hygiene, social engineering, and safe remote work practices. Training includes simulated phishing tests so you can measure how your team responds and where they need more support.
Backups are monitored daily for successful completion and tested on a regular schedule to confirm data can actually be restored. A backup that has never been tested is not a backup. We document recovery time and recovery point objectives so you know exactly what to expect in a disaster scenario.
Yes. Office moves and new locations are one of our most common project types. We plan the network, internet, Wi-Fi, phones, cabling coordination, workstation moves, and printer setup so your team is productive on day one.
Critical issues such as ransomware, total network outages, and major cloud service failures are covered by our emergency response process even outside business hours. Clients on 24/7 plans can reach a technician at any time. Clients on standard plans receive automated monitoring and emergency dispatch for outages.
Most of our managed IT clients stay with us for years. We earn that retention by being responsive, transparent about pricing, and proactive about preventing problems instead of just reacting to them.
Yes. Highpoint Studio and Media also offers website development, SEO, paid advertising, branding, and video production. Bundling IT and marketing under one trusted partner is common for our clients.
